Frequently Asked Questions
Where do you ship from?
All orders are processed and shipped within the United States to ensure reliable delivery and faster transit times for our customers.
Do you offer free shipping?
Yes, we offer free shipping on all U.S. orders, with no minimum purchase required.
How long does delivery take?
Orders are typically delivered within 4–10 business days, which includes handling and transit time.
What is your order cut-off time?
Orders placed before 5:00 PM (GMT-5) on business days begin processing the same day. Orders placed after this time are processed the next business day.
What payment methods do you accept?
We currently accept PayPal, which allows payment via linked bank accounts, debit cards, and credit cards through the PayPal platform.
What is your return policy?
We offer a 60-day return and exchange policy for eligible items returned in new, unused condition with original packaging.
Is return shipping free?
Yes, all approved returns include free return shipping, and we do not charge any restocking fees.
When will I receive my refund?
Refunds are processed within 10 business days after the returned item has been received and approved.
What currency are prices shown in?
All prices and transactions are processed in USD (United States Dollar). Currency conversion fees, if any, are determined by your payment provider.
How can I contact customer support?
You can reach our support team by email, and we respond within 24 business hours, Monday through Friday during business hours.